Privacy Policy of THE I/O

Latest update: 2022-07-06


Who we are? 

The I/O respects your privacy and we always aim to comply with applicable data protection regulations. This policy explains how we collect and handle data relating to website visitors, members and visitors of The I/O. 

Who collects the information? 

The information is being collected by The IO Spain S.L, a company registered under the laws of Spain with CIF: B05453238. You can reach us via email at, by phone to the number posted on our website, or by writing to Tenn, Oasis Business Centre, Ctra. Nacional 340, Km. 183, local 5, 29600, Marbella, Málaga.

How do we collect information? 

We collect information in the following ways: 

  • If you contact us via our membership inquiry form. 
  • If you sign up for our mailing list. 
  • If you enter into a contract with us. 
  • If you visit our facilities and use our services. 


Anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone visits our website. This uses the Google Analytics service (see below), and it also involves the use of cookies (see below). 

What information is collected? 

For membership inquiries and our mailing list, we will only collect the minimum information required for the purposes of being able to contact you. When entering into a contract with us regarding our services at our facilities or online, we will, in addition, also process details of your visits to our site and any information you may provide us whilst using our products and services. The main information we collect include: 

  • Your email address for communication. We will also need your email address if you have given us permission to contact you about your enquiry of a membership of The I/O, our services and opportunities. 
  • Your address for identification purposes. 
  • Your DNI/NIE and date of birth, for identification purposes. 
  • Your telephone number, if we need to contact you regarding your contract or our services. 
  • A photo of you that is linked to your profile, which we use for identification purposes. 
  • Biometric data, such as your fingerprint (only collected subject to prior consent, see “Your consent” below) for entry purposes at our facilities. 
  • Health/medical information as provided by you (only collected subject to prior consent, see “Your consent” below), in order for us to provide our personal training and custom-made services to you. 
  • Records of your visits to our facilities, including records of your participations in group training and personal training classes. 


The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page. 

Where do we store your information? 

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of orders or purchases, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. The I/O will take all steps reasonably necessary to ensure that your data is treated securely, in compliance with applicable data protection regulations and in accordance with this privacy policy. 

How do we use your information? 

When you contact us, sign up for our newsletter, make a purchase, or enter into a contract with us, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party. 

Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer. We will also use your data to carry out our obligations arising from any contracts entered into between you and us, including notifications about changes to our services. 

Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing. The data is collected and the statistics are compiled using the Google Analytics service. Click for general information about how Google's services impact your privacy, or click for the Google Analytics privacy policy. 

Who has access to your information? 

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, including its employees. 

We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. 

We may also disclose your personal information if The I/O or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 

In some cases we may need to disclose your personal information to suppliers we rely on in order for us to successfully provide our services to you, for instance regarding our entrance system (Gantner Gmbh), CRM-system (BRP Systems AB), IT-supplier (Iver Sverige AB) and payment service provider (Nets A/S). Through data processing agreements, we ensure that our suppliers only process your personal information on behalf of us according to the permitted purpose and according to the data minimization principle under the applicable data protection regulations. 

Furthermore, we may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of clients of The I/O, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

Finally, we may pass on some general statistical information about our clients, sales figures, traffic patterns and related matters to reputable third parties, but these details will not include any personally identifying information. 

Your consent 

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: 

We may ask for sensitive data (such as biometric data, your health data and medical history), for entrance system purposes and when providing personal training and custom-made services to you. We will, however, not collect or process such data without obtaining your prior consent.  

Your fingerprint data is only collected for the purpose of allowing you to access our facilities. Your fingerprint is collected by us only once and immediately encrypted and stored locally on your membership card and only processed when you access our facilities. Neither The I/O nor our entrance system provider (Gantner Gmbh), will have access to your fingerprint data, not even when you use your membership card to access our facilities.  

How you can access and update your information 

The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at Avda. Ricardo Soriano, 34, 29601 Marbella, Málaga. We will promptly correct any information found to be incorrect. 

You have the right to ask for a copy of the information we hold about you, and this will be sent to you in an electronic format free of charge. 

Your right to restriction 

You may choose to restrict the collection or use of your personal information in the following ways: 

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes; 
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at; 
  • If you do not want Google Analytics to compile anonymous statistics about the interaction between your device and our website, you can download and install the Google Analytics Opt-Out Browser Add On. 


Your right to be forgotten 

Data will only be stored for as long as it is needed, but no more than twenty-four (24) months from when it was first collected. Unnecessary data will be erased. 

The security of your information 

When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

Breach notification 

If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours in accordance with the applicable provisions of the general data protection regulation. 

Links to other websites 

Our website may contain links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them. 

Users under 18 years of age 

Any user under 18 years of age are not allowed to train at the club.

Changes to our Privacy Policy 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. 


A cookie is a small file sent to your computer's hard drive by a web page that you visit. Cookies allow web applications to recognise your device (not you personally) as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device's functions. 

We use traffic log cookies to compile statistics about the popularity of pages on our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer. 

What to do if you don’t want cookies to be set 

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE. 

Acceptance of these terms 

By using our website and our facilities, you signify your acceptance of the terms of our privacy policy. Your continued use of our website and our services following the posting of any changes to our privacy policy will mean that you accept those changes unless where prior consent is required according to applicable data protection regulation.